In accordance with current legislation, the contract concluded may be canceled, without the need to justify such a decision and without penalty of any kind, within a period of 14 calendar days from the receipt of the merchandise by the customer. For this, the conditions set forth in this document must be met: href="http://www.pccomponentes.com/docs/informacion-legal.pdf" withdrawal form. The consumer will only be responsible for the decrease in value of the goods resulting from a manipulation of the same other than that necessary to establish their nature, their characteristics or their operation. The right of withdrawal will not be applicable to contracts that refer to: The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the employer, you will have lost your right of withdrawal. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period. The supply of goods made according to the specifications of the consumer and user or clearly personalized. The supply of goods that may deteriorate or expire quickly. The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. The supply of goods that after delivery and taking into account their nature have been inextricably mixed with other goods. The supply of alcoholic beverages whose price has been agreed at the time of entering into the sale contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control. Contracts in which the consumer and user have specifically requested the entrepreneur to visit him to carry out urgent repair or maintenance operations; If, during that visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal should apply to said additional services or goods. The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery. The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications. Contracts concluded through public auctions. The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution. The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that consequently they lose their right of withdrawal. Once we receive the product /s, we will refund the money according to the payment method you have used. If you paid by Paypal, the payment will be made in your Paypal account. For the rest of the payment methods, we will request an account number to make the payment. You will only be responsible for the decrease in value of the goods resulting from a manipulation of the same other than that necessary to establish their nature, their characteristics or their operation. Return conditions for private customers All merchandise must be returned in its original packaging and conditions, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item. Otherwise Elook reserves the right to refuse the return. Once the withdrawal form has been completed and sent, you will receive the instructions so that you can send it to our facilities by email. You must send the goods without any delay, within a maximum period of 14 calendar days from when you notify us of your desire to exercise the right. The transport costs incurred for the return will be at your expense. You are free to choose and search for the agency that best suits your needs or offers you the most competitive rates. Once the merchandise is received and verified that it is in perfect condition, the refund of the amount will be processed. We will refund the payment received, including the delivery cost with the exception of the additional expenses resulting from your choice of a different delivery method than the less expensive ordinary delivery method that we offer. Return of products with gift or promotion. A complete return (full pack or item + gift) will be mandatory in order to proceed with the refund. In the case of products that include game download codes, it will be a requirement not to have downloaded them to proceed with the full payment. In the event that it has been downloaded, the amount of the game will be deducted from the total to be reimbursed. Warranties The warranty does not cover defects caused by improper use of the product and / or manipulation of the same other than that necessary to establish its nature, characteristics or operation. In these cases, the consumer must take charge of its repair. They are, therefore, excluded from the guarantee: Defects and damage caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with Elook instructions. Products modified or repaired by the customer or any other person not authorized by Elook, as well as products that are the subject of a specific support contract. Guarantee The warranty does not cover defects caused by improper use of the product and / or manipulation of the same other than that necessary to establish its nature, characteristics or operation. In these cases, the consumer must take charge of its repair. The following are therefore excluded from the guarantee: Defects and damage caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with Elook instructions. Products modified or repaired by the customer or any other person not authorized by Elook, as well as products that are the subject of a specific support contract. Order cancellations Those cancellations of orders that imply a return to the client and that are by bank transfer will have a maximum period of 30 days for administrative procedures, although we try to ensure that the period does not exceed 7 days. Dispute resolution Resolution of online disputes in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: "http://ec.europa.eu/consumers/odr/" Compensation system for private copy By virtue of Royal Decree-Law 12/2017 12/2017, of July 3, which modifies the revised text of the Intellectual Property Law, approved by Legislative Royal Decree 1/1996, of 12 April, regarding the fair compensation system for private copying, Elook.scp will have to collect, where appropriate, compensation for the sale of those non-typographic products or devices, offered for sale at www.elook.es that , intended exclusively for private, non-professional or business use, that reproduce works (books or similar publications, phonograms and videograms) owned by third parties (publishers, producers of phonograms and videograms, performers ...). Notwithstanding the foregoing, it is reported the existence of an exemption and reimbursement system for the payment of these compensations that is regulated in the new art. 25, point 7 and 8 of the Intellectual Property Law, modified by the aforementioned Royal Decree-Law 12/2017 that regulates the way and requirements to justify the right to reimbursement for those natural and legal persons exonerated by law and / or those who Without being exempted, they have proven to use the purchased product for exclusively professional use or for export or intra-community delivery. In this sense, those companies, professionals, freelancers and public organizations exonerated in the indicated sense, must compulsorily accredit Elook, through the certificates established by the Royal Decree-Law, which are within the cases of exemption from the canon for be able to apply them legally. More information at the following link: "http://www.boe.es/boe/dias/2017/07/04/pdfs/BOE-A-2017- 7718.pdf "